It's not easy to know where to start if you learn something new, we understand that. That's why we created different online courses for different needs.
How do I know what is the right course for me?
There are different roles within Zendesk that fulfil different tasks. That's why we've split up the courses based on the roles.
What are the different roles in Zendesk?
- If you are mainly answering customer’s questions, working and solving tickets, the role of a Zendesk Agent will fit best. See our available course for Agents.
- If you are going to access the settings in Zendesk, set up channels, make changes to business rules, then you need the training for Zendesk Administrators. See our available course for Admins.
- If you are a manager of a Customer Service team, you need to know both, the Agent perspective and the Admin skills. Learn about the available course for managers.