This service package is designed for teams that are just starting out with Zendesk.
When to avail of this service?
If you are just starting out with Zendesk. If you have not configured anything or very little in your account and you are not using Zendesk for support yet.
What does the package entail?
- Discovery to understand your use case and workflows. Then, we'll review your individual requirements and map them out. This allows us to set up the system so it works for you and your team.
- Implementation based on your use case we will configure your new Zendesk. We will set up two to three channels for you; for example, email, web widget and chat. You save time by utilising our experience and systematic approach.
- Training for your team (optional). Transfer knowledge to your team on how to use Zendesk. This reduces the need for support and professional services in the future—which saves you time and money in the future.
Go live within 2 to 6 weeks with your most important channel(s) and get a quick return on your investment. The overall projects usually last between 1 and 2 months—depending on the channels you want to implement. In that time, we will work with your team to make sure the changes are tested, implemented, and requirements met.
We use a transparent project management and milestones approach and control the budget for you. Request your quote today.
